Refund policy

Returns & Refunds Policy

Returns
We accept return requests within 30 days after delivery. Items must be unused, unworn, unwashed, unstained, and returned with all original tags, original packaging, and hygiene protection intact.

Non-Returnable Items
For hygiene reasons, intimate apparel, underwear, bodysuits, swimwear, final sale items, gift cards, and discounted items may not be eligible for return unless they arrive damaged, defective, or incorrect.

Exchanges
At this time, we do not guarantee direct exchanges. If you need a different size or style, you may request a return and place a new order, subject to product availability.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges, customs duties, import taxes, tariffs, brokerage fees, and carrier fees are non-refundable.

Refunds
Once your return is received and inspected, approved refunds will be issued to the original payment method. Please allow 10-15 business days after the return is received for processing. Your bank or payment provider may require additional time to post the refund.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with your order number and photos of the item and packaging.

Customs, Duties & Import Fees on Returns
Customs duties, import taxes, tariffs, brokerage fees, and carrier fees paid at checkout or upon delivery are not refundable by Santísimas. If a return shipment requires customs documentation or additional charges, the customer is responsible for those costs unless the return is due to our error.

Return Approval
Please contact us before sending any return. Returns sent without prior approval may not be accepted.