Política de reembolso
Refund and return policy
IMPORTANT - Returns must be sent to Colombia
Approved returns must be sent to Calle 38 # 79-21, Medellin, Colombia, unless SANTISIMAS USA provides different written return instructions. Customers must not send returns without prior authorization.
Returns
We accept return requests within 30 days after delivery. Items must be unused, unworn, unwashed, unstained, unaltered, and returned with all tags, original packaging, and any hygiene liner or hygiene protection intact.
Non-returnable items
For hygiene reasons, underwear, bodysuits, swimwear, final sale items, gift cards, and discounted products may not be eligible for return unless they arrive damaged, defective, or incorrect.
Return shipping, duties, taxes, and customs costs
The customer is responsible for the cost of return shipping to Colombia and for any customs duties, import taxes, customs charges, brokerage fees, carrier fees, storage fees, or related costs connected with the original shipment, the return shipment, or any re-shipment, unless the return is due to an error by SANTISIMAS USA or the item arrived damaged, defective, or incorrect.
Original shipping charges, customs duties, import taxes, brokerage fees, carrier fees, and customs processing charges are not refundable by SANTISIMAS USA.
Refunds
Once the returned item is received in Colombia and inspected, approved refunds will be issued to the original payment method. Processing may take 10 to 15 business days after we receive the return. Your bank or payment provider may require additional time to post the refund.
Damaged, defective, or incorrect items
Refused or returned packages due to unpaid import charges
If a customer refuses delivery, does not pay import duties, taxes, customs charges, carrier fees, brokerage fees, storage fees, or any other amount required by customs or the carrier, and the package is returned, delayed, abandoned, or disposed of as a result, this situation will not be accepted as an approved return, cancellation, warranty claim, or refund request.
SANTISIMAS USA will not refund the order value, original shipping, duties, taxes, customs charges, carrier fees, brokerage fees, storage fees, return freight, re-import duties, Colombian customs charges, abandonment charges, or any other cost caused by the customer's failure or refusal to pay the required import charges or provide required delivery information. Any such costs will be the customer's responsibility and may be deducted from any amount that SANTISIMAS USA, at its sole discretion, determines may be applicable after the package is received and inspected in Colombia.
Returns must be requested and approved by SANTISIMAS USA before shipment. A package returned unilaterally by the carrier or by the customer's refusal or non-payment does not constitute an authorized return.
Paquetes rechazados o retornados por no pago de cargos de importacion
Si el cliente rechaza la entrega, no paga aranceles, impuestos de importacion, cargos aduaneros, cargos de transportadora, tarifas de gestion, bodegaje o cualquier otro valor requerido por la aduana o la transportadora, y como consecuencia el paquete es retornado, retenido, abandonado o dispuesto por la transportadora, esta situacion no sera aceptada como una devolucion aprobada, cancelacion, garantia o solicitud de reembolso.
SANTISIMAS USA no reembolsara el valor del pedido, el envio original, aranceles, impuestos, cargos aduaneros, cargos de transportadora, tarifas de gestion, bodegaje, flete de retorno, aranceles de reingreso a Colombia, cargos aduaneros en Colombia, cargos por abandono o cualquier otro costo generado por la negativa o falta de pago del cliente de los cargos de importacion requeridos, o por no proporcionar la informacion necesaria para la entrega. Cualquier costo de este tipo sera responsabilidad del cliente y podra ser descontado de cualquier valor que SANTISIMAS USA, a su exclusivo criterio, determine que pudiera aplicar despues de recibir e inspeccionar el paquete en Colombia.
Las devoluciones deben ser solicitadas y aprobadas por SANTISIMAS USA antes de ser enviadas. Un paquete retornado unilateralmente por la transportadora, por rechazo del cliente o por no pago de cargos requeridos no constituye una devolucion autorizada.
If you receive a damaged, defective, or incorrect item, contact us within 7 days after delivery with your order number and photos of the product and packaging.
Refused, abandoned, or returned packages
If a package is refused, abandoned, returned, or delayed because import duties, taxes, customs charges, carrier fees, or required delivery information were not paid or provided by the customer, the customer may be responsible for any return shipping, storage, customs, carrier, re-shipment, or abandonment costs.
Politica de devoluciones y reembolsos
IMPORTANTE - Las devoluciones deben enviarse a Colombia
Las devoluciones aprobadas deben enviarse a Calle 38 # 79-21, Medellin, Colombia, salvo que SANTISIMAS USA indique otra instruccion de devolucion por escrito. El cliente no debe enviar devoluciones sin autorizacion previa.
Aceptamos solicitudes de devolucion dentro de los 30 dias posteriores a la entrega. Los articulos deben estar sin usar, sin lavar, sin manchas, sin alteraciones y con todas sus etiquetas, empaque original y protector de higiene intactos.
El cliente es responsable por el costo del envio de devolucion a Colombia y por aranceles, impuestos de importacion, cargos aduaneros, cargos de transportadora, bodegaje o costos relacionados con el envio original, el envio de devolucion o un reenvio, salvo que la devolucion se deba a un error de SANTISIMAS USA o a que el articulo haya llegado danado, defectuoso o incorrecto.
Los aranceles, impuestos de importacion, tarifas de gestion aduanera, cargos de transportadora y costos de envio originales no son reembolsables por SANTISIMAS USA.
Contactanos antes de enviar cualquier devolucion. Las devoluciones enviadas sin aprobacion previa pueden no ser aceptadas.